Wellness Policy – COVID-19 Update
Due to the nature of this changing situation, please check this page for updates regarding operational changes.
The wellbeing of our guests and associates is of utmost importance, and we want to assure you that Juniper Preserve is taking significant action and precautionary measures to promote health and wellness.
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
We will ensure that our resort staff is symptom-free before commencing work. We kindly ask for the same considerations from you. If you have any flu-like symptoms or have recently traveled out of the country or to a highly impacted area, we ask that you reschedule your stay with us to a later date.
It is with great pride and concern that we maintain the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
Associate Health, Safety and Knowledge: Resort associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some of the ways we are supporting them:
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It is important for their health and that of our guests.
Ongoing Training: In addition to training on housekeeping and hygiene protocols, resort associates are also completing enhanced COVID-19 awareness training.
Cleaning Products and Protocols: Our resort uses EPA-approved cleaning products and protocols which are effective against viruses, including:
Guest Rooms: Additional cleaning and disinfecting protocols have been implemented to clean rooms after guests depart and before the next guest arrives, with additional attention given to high-touch areas. New room keys are given to each guest.
Public Spaces: The frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles and public restrooms has been increased.
Back of House: In the spaces where associates work “behind the scenes,” we have increased the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.